Shipping policy
Shipping Policy
Last updated: September 18, 2026
Thank you for shopping with Nestiva.
This Shipping Policy explains how we process and deliver orders placed through:
getnestiva.com
1. Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully received.
Orders may not be processed on weekends or public holidays.
During major promotions, holidays, product launches, or periods of unusually high order volume, processing may take longer.
Once your order has shipped, we will send a shipping confirmation email with tracking information where available.
2. Shipping to Australia
Australia is our primary market.
Estimated delivery time for Australian orders is generally:
5–12 business days
These are estimated delivery times only and are not guaranteed delivery dates.
Delivery times may vary depending on:
- Shipping destination
- Carrier performance
- Weather
- Public holidays
- Transportation delays
- High order volumes
- Remote-area delivery
- Other circumstances outside our reasonable control
3. Shipping to the United States
For orders shipped to the United States, estimated delivery time is generally:
7–15 business days
Delivery times are estimates and may vary depending on the shipping carrier, destination, customs, and other circumstances outside our control.
4. European Union / EEA Shipping
Where shipping to EU/EEA countries is available, estimated delivery times will be shown at checkout or communicated with your order.
Delivery times may vary depending on the destination country, carrier, customs procedures, and other circumstances.
Where mandatory EU consumer law provides a specific delivery requirement, those legal requirements will apply.
5. Shipping Costs
Available shipping methods and shipping costs will be displayed during checkout before you complete your purchase.
From time to time, Nestiva may offer free shipping or promotional shipping rates.
6. Tracking
When tracking is available, you will receive tracking information by email after your order has shipped.
Tracking information may take some time to become active after the carrier receives the package.
If tracking does not immediately update, please allow additional time for the carrier's system to update.
7. Incorrect Shipping Information
Customers are responsible for providing an accurate shipping address.
If you notice that your address is incorrect, contact us immediately:
We will try to update the address before shipment.
However, we cannot guarantee that an address can be changed once an order has entered processing or has been shipped.
8. Delivery Delays
Nestiva is not responsible for delays caused by circumstances outside our reasonable control, including:
- Severe weather
- Natural disasters
- Carrier disruptions
- Transportation interruptions
- Public holidays
- Customs delays
- Government restrictions
- Unusually high shipping volumes
However, nothing in this section limits any mandatory consumer rights that apply under the laws of your country.
9. Lost Packages
If your package appears to be lost or significantly delayed, contact:
We will work with the shipping carrier or fulfillment partner to investigate the shipment.
If applicable law makes Nestiva responsible for delivery until the product reaches you, we will provide the remedy required by law.
10. Delivered but Missing Packages
If tracking shows that your package has been delivered but you cannot find it, please:
- Check around your property
- Check with household members
- Check with neighbors
- Check your building's mail or reception area
- Contact the shipping carrier
You may also contact Nestiva at info@getnestiva.com so we can assist where possible.
11. Customs, Duties and Taxes
For international orders, customs duties, import taxes, GST/VAT, brokerage fees, or other charges may apply depending on the destination and applicable law.
Where such charges are not included in the purchase price or checkout total, they may be payable by the customer.
Where applicable law requires Nestiva to collect or pay taxes or duties, we will comply with those requirements.
12. Third-Party Fulfillment
Nestiva may use third-party suppliers, manufacturers, fulfillment centers, and shipping providers to process and deliver orders.
As a result, an order may be shipped from a location different from the address associated with Nestiva.
We use third-party service providers to help fulfill orders efficiently while maintaining appropriate customer service standards.
13. Contact Us
If you have questions about shipping or your order, please contact:
Nestiva
Website: getnestiva.com
Email: info@getnestiva.com