Terms of service

Terms of Service

Last updated: September 18, 2026

Welcome to Nestiva.

These Terms of Service ("Terms") govern your access to and use of:

getnestiva.com

and your purchase of products from Nestiva.

By using our website or placing an order, you agree to these Terms, subject to any mandatory consumer rights that apply to you under applicable law.

1. About Nestiva

The website getnestiva.com is operated by Nestiva.

In these Terms:

  • "Nestiva", "we", "us", and "our" mean Nestiva.

  • "You" and "your" mean the person accessing our website or purchasing our products.

2. Eligibility

You must be legally capable of entering into a binding agreement to place an order with Nestiva.

If you are purchasing a product for a child, you confirm that you are the parent, guardian, or other adult responsible for the purchase.

3. Website Use

You agree to use our website only for lawful purposes.

You must not:

  • Use the website for fraudulent purposes

  • Submit false information

  • Attempt unauthorized access to our systems

  • Interfere with website security

  • Introduce malicious software

  • Scrape or copy website content without authorization

  • Use the website to violate applicable law

  • Place fraudulent or unauthorized orders

4. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other information are accurate.

However, minor differences in product appearance, color, packaging, or presentation may occur.

Images displayed on different devices may also appear slightly different.

Nothing in these Terms excludes statutory rights relating to products being as described, fit for purpose, of acceptable quality, safe, or otherwise compliant with applicable law.

5. Product Safety and Intended Use

Products should be used only for their intended purpose and according to any instructions, warnings, age recommendations, or safety information supplied with the product.

For products intended for children, parents and caregivers are responsible for determining whether the product is appropriate for the particular child.

Parents and caregivers should supervise children where appropriate.

If a product includes specific safety warnings or instructions, those instructions should be followed.

Nestiva does not provide medical advice through its website.

Product descriptions, educational content, and marketing materials are not intended to diagnose, treat, cure, or prevent any medical condition.

6. Prices

Product prices are displayed on our website and may change from time to time.

The applicable price will generally be the price displayed when you place your order, subject to obvious pricing errors or corrections permitted by law.

Any applicable taxes, duties, shipping charges, or other costs will be displayed at checkout where required.

7. Orders

When you place an order, you are submitting a request to purchase the selected products.

After placing an order, you may receive an order confirmation email.

We may refuse or cancel an order where reasonably necessary, including in cases involving:

  • Product availability

  • Payment problems

  • Suspected fraud

  • Incorrect pricing

  • Technical errors

  • Shipping restrictions

  • Other legitimate business reasons

If an order is canceled after payment has been received, we will refund the applicable amount.

Nothing in this section limits mandatory consumer rights.

8. Shipping

Shipping times are estimates unless expressly stated otherwise.

Please review our Shipping Policy for information about:

  • Processing times

  • Delivery estimates

  • Shipping costs

  • Tracking

  • Delays

  • International orders

  • Customs and taxes

Where applicable law provides mandatory delivery rights, those rights apply.

9. Returns and Refunds

Returns and refunds are governed by our Refund & Return Policy.

Nothing in that policy or these Terms excludes, restricts, or modifies any consumer guarantee or statutory right that cannot legally be excluded.

10. Australian Consumer Law

If you are an Australian consumer, nothing in these Terms is intended to exclude, restrict, or modify your rights under the Australian Consumer Law where such exclusion, restriction, or modification would be unlawful.

Our products are subject to applicable Australian consumer guarantees.

Where required by law, Nestiva will provide the applicable remedy for products that fail to meet those guarantees.

11. EU / EEA Consumer Rights

If you are located in the EU/EEA and applicable consumer protection law applies to your purchase, you retain all mandatory rights provided under that law.

These may include statutory withdrawal rights and legal guarantees relating to defective or non-conforming products.

Nothing in these Terms is intended to limit those rights.

12. United States Customers

If you are located in the United States, your purchase may also be subject to applicable federal and state consumer protection laws.

Nothing in these Terms is intended to waive rights that cannot legally be waived under applicable law.

13. Third-Party Fulfillment

Nestiva may use third-party suppliers, manufacturers, fulfillment centers, payment processors, shipping companies, and technology providers.

These partners may process information and perform services necessary to fulfill your order.

Using a third-party fulfillment provider does not remove any applicable consumer rights.

14. Intellectual Property

All content appearing on our website, including:

  • Nestiva trademarks

  • Logos

  • Product names

  • Images

  • Graphics

  • Videos

  • Text

  • Website designs

  • Page layouts

  • Marketing materials

is owned by or licensed to Nestiva and may be protected by intellectual property laws.

You may not reproduce, distribute, modify, publish, or commercially exploit our content without written permission.

15. Reviews and User Content

If you submit reviews, photographs, testimonials, comments, or other content to Nestiva, you confirm that:

  • You have the right to submit the content

  • The content is truthful and not intentionally misleading

  • The content does not violate another person's rights

  • The content does not contain unlawful material

To the extent permitted by law, you grant Nestiva a non-exclusive, worldwide, royalty-free license to use, reproduce, display, publish, and distribute submitted content for our business and marketing purposes.

We may remove user-generated content that violates applicable law or our policies.

16. Third-Party Websites

Our website may contain links to third-party websites and services.

Nestiva does not control those websites and is not responsible for their content, security, availability, or privacy practices.

Your use of third-party services is governed by their own terms and policies.

17. Disclaimer

To the maximum extent permitted by applicable law, our website is provided on an "as available" basis.

We do not guarantee that the website will always be:

  • Available

  • Uninterrupted

  • Error-free

  • Completely secure

  • Free from technical problems

Nothing in these Terms limits any consumer guarantees or statutory rights that cannot legally be excluded.

18. Limitation of Liability

To the maximum extent permitted by applicable law, Nestiva will not be responsible for indirect, incidental, special, or consequential losses arising from your use of our website or products.

This limitation does not apply to liability that cannot legally be excluded or limited.

19. Indemnification

To the extent permitted by applicable law, you agree to indemnify Nestiva against claims or losses arising from your unlawful use of the website or your violation of these Terms.

Nothing in this section applies to the extent that doing so would be prohibited by applicable consumer protection law.

20. Governing Law

These Terms are subject to the laws applicable to your transaction, subject to any mandatory consumer protection laws that apply in your jurisdiction.

Nothing in these Terms is intended to deprive you of mandatory rights available under the law of your place of residence.

21. Changes to These Terms

Nestiva may update these Terms from time to time.

When changes are made, the "Last updated" date will be updated.

Your continued use of the website after changes are posted constitutes acceptance of the updated Terms to the extent permitted by law.

22. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

23. Contact Us

If you have questions regarding these Terms, please contact:

Nestiva
Website: getnestiva.com
Email: info@getnestiva.com